You will be asked to set up your profile when you first log on to our virtual event platform.
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We have already helped populate your profile with some information gathered from your registration. But we encourage you to enrich your profile by adding a bio, skills and social networks to it to increase your chances of receiving connection requests from others.
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This happens when you have already created a profile on Swapcard before using the same email address.
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We would update your profile using the information we gathered from your registration, and you must accept or decline this information. This is why you are sometimes asked if you want to accept new information

It is possible that, during your connection, you see a profile which corresponds to that of one of your colleagues (for example).
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This happens when two (or more) people have registered for an event with the same email address.
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In this case, please contact the organiser via our chatbot or fintechweek@finnovasia.com  so that we can assist you best.

Hong Kong FinTech Week 2020 is beyond proud to bring more than 400 exhibitors from around the world to showcase their products and services virtually. Exhibitors this year will be segmented into 3 main groups in line with the fresh initiatives from InvestHK to support international startups with their expansion into Hong Kong.

You can easily visit 3 exhibition spaces on the navigation bar.

On any exhibitor’s booth, you can initiate an instant chat or send a virtually meeting request. The team members of the company will reply to your inquiry when they are online.

No one except you and the team members of the exhibitor. Any chats between an attendee and an exhibitor will be protected to ensure our attendees can network securely on the platform.

Our Deal Floor makes networking smart and easy with AI-powered matchmaking logic which lets you find meaningful connections more effectively.
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Go to ‘Deal Floor’ page, you will see a list of 10 profiles recommended by AI each time based on your knowledge and interest. You can define your search criteria by adding keywords that will feed the matchmaking algorithm. The recommendation will refresh based on your activity and contacts made during the event.

To start chatting with an attendee, you need to first send a connection request or meeting request on an attendee’s profile. Once accepted, you will be able to use the instant chat function inside the app.

You can personalise your meeting slots in ‘My Meetings’ under ‘My Schedule’ if we wish to disable some slots that you cannot be booked.

It is not possible to reschedule a meeting, whether it is pending or confirmed. If you want to reschedule it, you have to cancel it and book another meeting at a different time.

We take a careful approach to our attendees’ data. Your contact details will only be made visible to other attendees if you accept a connection/meeting request, or your request is being accepted. We will not share your contact details directly with our sponsors and partners without your consent.

Public profile information, accessible by all participants of the event:
First name
Name
Function
Secondary function
Company
Biography
Social Networks (if completed)
Skills (if completed)
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Private information, accessible by the participants with whom you are connected (connection or meeting request sent and accepted or received and accepted)
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E-mailTelephone (if completed)
Address (if completed)

All accounts are encrypted by a password set by the users. No one including the organiser would have the ability to access any personal contacts and chat history in attendees’ accounts.

Our virtual event platform works best using Chrome or Firefox so have your team set their default browser as one of these! It will not work in Internet Explorer.
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If you cannot access our web app, please try one of these steps:

Please contact the organiser via fintechweek@finnovasia.com in this case.

The health and safety of all visitors to Hong Kong FinTech Week is our highest priority, and we are committed to ensuring that all measures - including protocols in line with Government and Hong Kong Convention and Exhibition Centre requirements and guidelines - are in place to provide you with an event experience where you can safely conduct business.

If you are traveling to Hong Kong FinTech Week overseas, please check the official inbound travel arrangements carefully before purchasing the ticket and departing to Hong Kong. We are paying close attention to the travel restrictions of inbound passengers and strongly recommend that all foreign participants visit the official website of COVID-19 to keep abreast of the latest official travel restrictions issued by the Hong Kong government.

Although we expect the epidemic to be soon under global control, we provide a risk-free ticket purchase policy under certain circumstances.
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Risk-free ticket purchase policy:

All Tickets for Physical Event are non-transferable after 29 October 2021 HKT 23:59pm. The passes representing the Tickets have to be worn at all times during the Physical Event. All participants are advised to bring along personal identification, as security checks may be carried out at our discretion.
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Physical Event Attendees may nominate another person from their organisation (at no additional cost) to attend on their behalf up to three (3) days prior to the start of the Event (29 Oct 2021 HKT 23:59pm) on the ticketing platform. Failure to do so may result in the replacement being barred from entering the Event.  No refund of the registration fee will be made for cancellations without substitution, or for "non-attendance".
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All virtual event tickets are non-refundable.
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Refund method
If you need a refund, please contact the organizer fintechweek@finnovasia.com.