Frequently Asked Questions

Our attendees' and co-workers' health have always been of utmost importance, we have been working closely with our venue partner AsiaWorld-Expo and official contractor to implement a series of measures and precautions. Please rest assured that we have all necessary precautionary measures in place, some of which include:

• Built-in temperature checking
• Aegis Intelligence sanitiser applied on all public facilities, i.e doors and door handles at major entrances, escalator handrails, lift and lift buttons and chairs in restaurant
• Hand sanitising stations across the venue

• Limited capacity in stages, lounges and F&B area
• Wider distance in F&B seating areas
• Enhanced cleaning and disinfection regimes for booths and exhibits
• Increasing frequency of waste disposal

Although we are positive that the epidemic can be contained globally soon, we offer a risk-free registration policy under certain conditions.

Risk-free Registration Policy

From now until 15 Sept, 2020 HKT 23:59pm, You can request for a full refund on your tickets excluding 10% transaction fee based on the ticket price. (All date is referring to Hong Kong Time UTC+08:00).

16 Sept, 2020 HKT onwards until the event: Thereafter, all tickets will not be refunded. Should the travel ban to Hong Kong from certain countries extends later than the aforementioned dates, we will refund your tickets with a proof of office address (excluding 10% transaction fee based on the ticket price). Should the event being cancelled by the Organiser, please stay tuned for our official announcement on the ticket arrangement.

Refund Method
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Please contact the Organiser at fintechweek@finnovasia.com should you need to demand a refund.

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