Frequently Asked Questions


Dates and Venue
The event will be held on 2-6 November 2020, while the Main Conference will be held in the AsiaWorld Expo during 5-6 November and partner events will be held during 2-4 November at various locations. Please stay tuned for our updates on the agenda and registration details of the partner events.
What are the additional hygiene measures that will be imposed at Hong Kong FinTech Week in response to COVID-19?

Our attendees' and co-workers' health have always been of utmost importance, we have been working closely with our venue partner AsiaWorld-Expo and official contractor to implement a series of measures and precautions. Please rest assured that we have all necessary precautionary measures in place, some of which include:

Attendee hygiene measures at AsiaWorld-Expo, Hong Kong
  • Built-in temperature checking
  • Aegis Intelligence sanitiser applied on all public facilities, i.e doors and door handles at major entrances, escalator handrails, lift and lift buttons and chairs in restaurant
  • Hand sanitising stations across the venue
Event related measures
  • Limited capacity in stages, lounges and F&B area
  • Wider distance in F&B seating areas
  • Enhanced cleaning and disinfection regimes for booths and exhibits
  • Increasing frequency of waste disposal
The actual policies are subject to the situation of COVID-19 by the time of the event and we will work closely with the Hong Kong Department of Health to seek the latest guidance on public health practices.
Travel restrictions
The organiser has been closely monitoring the travel restriction on inbound travellers, all foreign attendees are highly recommended to visit the COVID-19 official website to stay informed of the official updates on travel limitation released by the Hong Kong Government.


Refund/ Cancellation Policy

Although we are positive that the epidemic can be contained globally soon, we offer a risk-free registration policy under certain conditions.

Risk-free Registration Policy

From now until 15 Sept, 2020 HKT 23:59pm, You can request for a full refund on your tickets excluding 10% transaction fee based on the ticket price. (All date is referring to Hong Kong Time UTC+08:00).

16 Sept, 2020 HKT onwards until the event: Thereafter, all tickets will not be refunded. Should the travel ban to Hong Kong from certain countries extends later than the aforementioned dates, we will refund your tickets with a proof of office address (excluding 10% transaction fee based on the ticket price). Should the event being cancelled by the Organiser, please stay tuned for our official announcement on the ticket arrangement.

Refund Method

Please contact the Organiser at should you need to demand a refund.

I am not sure who will be attending the event at the moment, can I change the name on the ticket?
Attendees may assign another person from their organisation (at no additional cost) to attend on their behalves up to one week prior to the commencement of the Main Conference. To complete the modification, attendee can login to the ticket platform and modify the registrant details with the new ticket holder's information. Please note the new ticket holder is strongly suggested to reset a new account password once they complete the modification.
I am not able to purchase the ticket on your website, what should I do?
If you encounter any issues with buying your tickets, we suggest you to try the following steps:
  • Browse the ticketing page on Chrome or Safari as the platform might be prohibited by internal network firewall.
  • Try to delete your cookies on the "Tools" or "History" on your internet browser. After you have cleared your cookies, please close your browser, reopen it and visit our site again.
If you are still having trouble purchasing your tickets, please contact our ticketing team via with the screen shots of any error messages. Our team will come back to you shortly.